Stuff You Need to Know About Website Purchases
WE ARE NOT A T-SHIRT COMPANY
We currently operate two locations of The Vortex Bar & Grill in Atlanta, Georgia. We offer t-shirts for sale in our bars, and we offer a slightly larger collection of retail items through our website as a convenience to our customers and fans. But we are NOT a t-shirt company. One of The Vortex co-owners, Suzanne, actually does all the fulfillment of orders placed through our website. Remember, we’re just a little family-run enterprise.
Suzanne will ship orders to any residential address, commercial address or post office box located in the contiguous United States, plus Alaska and Hawaii. She will not ship internationally, and she will not ship to APO or FPO addresses, because that’s just how she is. Did we mention that we’re a bar, not a T-shirt company?
SHIPPING METHOD AND COSTS
Suzanne ships all orders “Priority Mail” through the U.S. Postal Service. The shipping charges for your order are based on the current standardized USPS rates, and will be added to your total charge amount.
Suzanne will usually ship out orders within 2-4 days of receiving them, unless she’s taking a little vacation. Then it may take a little longer. Do NOT order if you're trying to meet some tight deadline, like with birthdays or holidays, because we don't want you to be disappointed. Again, we’re a BAR, not a retail outlet. Suzanne's got drinking to do. She does have her priorities.
Our business is located in Georgia, so by law, we are required to charge an 8% sales tax on orders we receive from within the State. We do not currently charge sales tax on any orders that we receive from outside the State of Georgia. The Feds may change that policy in the future.
We accept the following credit cards as payment: Visa, Mastercard, American Express and Discover. Sorry we do not accept personal checks, business checks, traveler’s checks or money orders, and we will not ship any orders COD.
RETURNS & EXCHANGES
Let’s just say right off the bat, ALL SALES ARE FINAL. That being said, Suzanne really does want you to be happy with your order, so she’ll make some exceptions, but only on her terms, so you should really be nice to her. We generally offer an exchange option within 30 days from the date the order was shipped, as long as all the items remain unwashed and unworn. All exchanges must include the original Invoice that accompanied the order. Shipping charges are never refundable. And all sales of “Close-Out,” “Sale” or otherwise “Discounted” items really, really, really are FINAL.
INACCURACIES, TYPOS & PRODUCT AVAILABILITY
The information and product listings on The Vortex website may contain typographical errors or inaccuracies and may not be complete or current. Nobody’s perfect. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit or restrict quantities of products (including after you have submitted your order) for any reason, without limitation, at our sole discretion. In the event a product is listed at an incorrect price or with incorrect information due to typographical error, or error in pricing, or product information received from our affiliates, we reserve the right to refuse or cancel any orders placed for products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and you have been charged for the sale. If you have already been charged for the purchase and your order is canceled, we shall immediately issue a credit to the credit card account originally used by you to make the purchase.
If you have any questions about your retail order, either before you place it, or after it has been placed, you may send an email directly to Suzanne by clicking HERE. She should be able to tell you anything you need to know.